Agnostic of the stage of your business and loyalty program, we dive in to fully understand the nuance of your business, its vision, its internal structure, your technology stack, and beyond.
do your programs always work?
Usually yes.• Champion positioning that gets beaten.• Benefits that outperform.• Surprising behaviors (sometimes for the better).
Do you develop technology?
No but we have both out-of-the box, hybrid, and custom partners who develop solutions for us.
i already have marketing team, can you do a partial strategy?
While we’re happy to partner with many stakeholder types, we only prefer to work on holistic loyalty strategy for full strategy/program design projects.
what do you offer for ongoing management?
Offered only for clients for whom we have created program strategy, our ongoing management is designed to monitor, test, and optimize the program we’ve created for you.
how would you measure the success of the program?
We identify a variety of key performance indicators (KPIs) based on the business type.
what happens if we don’t like the program you’ve designed?
While we’re confident this won’t happen, you’re buying into us for the journey.
